SHIPPING & RETURN POLICY

Disclaimer:
Even with our best efforts, we cannot guarantee when your merchandise will arrive, or that it will arrive quickly. Also, sometimes items are out of stock. Sometimes merchandise is out of stock, and when we go to re-stock, we find that the manufacturer has discontinued the merchandise. When that happens, we will try to promptly email you so that you have options such as purchasing an alternate item, canceling the order and receiving refund, or canceling the order and receiving in-store credit.

Communication:
We stay busy and work hard, but we want to get back to you as soon as possible. We usually communicate by email to you. So wen you communicate with us, please provide us with your email address, your order number, and a phone number where we can always reach you.

Shipping costs are generated based on rates and can be seen during the check out process You must contact us within 14 days of receiving your order if you wish to return any items. Returns will be accepted for reship, even exchange, or store credit if the items arrive with manufacturer defects or are damaged during shipping. We inspect every product before shipping, so if the item arrives damaged, please contact us immediately. Do not refuse shipments.

Return Policy If you receive a damaged shipment, you must report it to us within 14 days of your receipt of the shipment. We will file a damage claim with the carrier and send you instructions via email on what to do with the damaged item. Once the damage is confirmed by the carrier or claim honored, we will ship a relacement or refund your payment. If you receive a defective item, you must report it to us within 14 days of your receipt of the shipment. We will send you instructions via email regarding returns and arrange for reshipment, even exchange, or store credit. A return must be authorized in advance. Do not refuse a shipment unless we authorize it in advance. If you receive an order but decide not to keep it within 14 days of your receipt and there is nothing wrong with the shipment, you may return it to us but you must pay for the return shipping plus the original shipping charge plus a 20% restocking fee.

We inspect every product before shipping, so if the item arrives damaged, please contact us immediately - Do not refuse shipments.

Returns:
If your merchandise does not work, or has a problem, please contact us immediately, and provide your email address, your name, your order number, and your phone number. You must contact us within 14 days of the order getting to you or your address. We will need to communicate with you in order to determine the best course of action. Returns that are accepted will be eligible for even exchange, or store credit.

Refunds:
If you paid by credit or debit card, our merchant bank will mark your payment or refund your credit/debit card account in the name of King of Swords. If you made your purchase from one of our affiliated businesses such as King of Ponds or Empire Pets, this is the name that will appear on your credit card statement. Please scrutinize your credit card bill carefully for this name and the amount of your purchase. Refunds usually appear on the credit card statement in the credit card cycle that begins after your order has been placed with us, or the one thereafter. That means if you place an order in January, your refund will likely appear in your credit card statement in February or March.

Sale Items
Please note that items marked at a sale price on the site are considered a FINAL sale.

Cancellation Policy:
Any order may be canceled at any time if the order has not been shipped. Payment will be refunded or you may request a store credit. If an order has been shipped, please refer to the return policy.